At The Afterglow Edit, we aim to make your shopping experience simple and seamless. Please review the information below for details about order processing, shipping, and delivery.
1. Order Processing:
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During busy periods, holidays, or promotional events, processing may take slightly longer. We appreciate your patience and understanding.
2. Shipping Times:
Estimated delivery times may vary depending on your location and shipping method selected at checkout.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Please note that delivery estimates are provided as a guide and are not guaranteed delivery dates.
3. Shipping Costs:
Shipping charges are calculated and displayed at checkout based on your delivery location and the available shipping options.
Any applicable shipping fees will be shown before you complete your purchase.
4. Order Tracking:
Once your order has been dispatched, tracking information may be provided by email.
Please allow some time for tracking information to become active after your order has been shipped.
5. Delays:
While we work with our shipping partners to ensure timely delivery, delays can occasionally occur due to circumstances outside our control, including weather, carrier disruptions, customs processing, holidays, or incorrect delivery information.
We cannot guarantee delivery dates affected by such circumstances.
6. Incorrect Shipping Information:
Please ensure that your shipping information is accurate before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
7. Lost or Damaged Packages:
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order details.
We will work with you and the relevant shipping provider to help resolve the issue.
8. International Orders:
For international deliveries, additional customs duties, taxes, or import fees may apply depending on the destination country.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
9. Contact Us:
If you have questions about your order or shipping, please contact The Afterglow Edit through the contact information available on our website.