1. Return Eligibility:
Due to the personal nature of intimate apparel, bras and lingerie may only be returned or exchanged if they are unused, unworn, unwashed, and in their original condition.
2. Return Period:
Eligible returns must be requested within 14 days of receiving your order.
3. Non-Returnable Items:
- Worn or washed intimate apparel
- Items with removed tags or hygiene liners
- Damaged or altered items
- Items returned outside the applicable return period
4. Exchanges:
If you need a different size, please contact us within the eligible return period. Exchanges are subject to product availability.
5. Refunds:
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
6. Shipping Costs:
Original shipping charges are generally non-refundable unless the return is due to an incorrect, defective, or damaged item received from us.
7. Damaged or Incorrect Items:
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
8. Order Cancellations:
If you need to cancel an order, please contact us as soon as possible after placing it. We cannot guarantee cancellation once an order has entered processing or been shipped.
9. Return Condition:
Returned products must be unworn, unused, unwashed, free from stains or odors, and returned with original tags and packaging where applicable.
10. Contact Us:
For return, exchange, or refund questions, please contact The Afterglow Edit through the contact information available on our website.